Is Amazon Alexa a Chatbot?

Posted on November 16, 2018 at 10:55 AM

alexa chatbot
Before diving deep into this question of Alexa being a chatbot or not?

what is a Chatbot

A chatbot is a software that can chat naturally with a user and get tasks done for potential customer Or it can be displayed on a dedicated website or mobile app. It is an interface where instead of building a complex graphical structure like an app, we build a chatbot that just talks with the users making customer engagement and enhancing customer experience. These also help to reduce the typical cost of customer service. They’re here to make life easier and may work as an incredible tool for any business. There are different types of bots on the basis of uses. In this modern era, chatbots are seen as one of the important tools that need to be connected with all the businesses which want to grow.

ALEXA

Amazon Alexa is a virtual assistant(provides support services virtually) built where a user can experience a natural voice that offers customers a more innovative way to interact with the technology they use every day. Using nothing but the sound of your voice you can search the Web,  listen to music, create shopping lists, shop online, get instant weather reports, and control popular smart-home products—all while your smartphone stays in your pocket

Usage

chatbots are bots engaging with customers in a much more meaningful way causing better customer satisfaction and end results. Alexa is helping users to do so many tasks with ease and convenience. If it’s a question it can answer, for ex. “Alexa, what’s the weather today?” the speaker replies in a slight computer voice. Also, If you want to play music, Alexa may search the Amazon Music catalogue/Amazon Prime Music for the artist you requested. If it’s a request to turn off a light or adjust the thermostat, your light will turn off instantly and your temperature will adjust accordingly. Another smart feature of Alexa enabled devices, and one that Amazon is proud of is voice-controlled shopping. To buy something, you need to ask Alexa to order the needed product. It will search the item and inform you about the cost and ask you to confirm with a security code, the purchase is charged to your default payment method.

But, How does  Alexa really work?

Amazon Alexa chatbot is built on a natural-language processing system, a process of converting speech into ideas, sounds and words. If you deliver a command or ask a question, you may get a quick and accurate response within a second. It has been known that  Alexa has several in-built sensitive microphones. 1) Alexa bot first records your speech. Interprets sounds. 2) The recording of your speech is sent to Amazon’s servers to be analyzed more efficiently. 3) It breaks down whatever you said into individual sounds. 4) It then consults a database containing vast data and info. to find which words closely correspond to the combination of individual sounds. 5) Then, our bot identifies keywords to make sense of the tasks and carry out corresponding functions. 6) Amazon’s servers finally send the information back to your device and Alexa may speak. If Alexa needs to say anything back to you, it would go through the same process described above, but in reverse order. What sets Alexa apart from first-generation voice assistants is responsiveness. There’s no trigger button to press. Simply saying the activation word, user’s command will be done—as long as the user using the correct command. Once you get used to the way it works, using Alexa feels much more natural and responsive than speaking to a phone-based voice assistant. As a result, you adapt to the way Alexa works and use the phone less frequently at home.

Final Verdict

We have discussed the usage and working of Alexa briefly hence Fundamentally speaking, Alexa is a chatbot but not in the strict sense as it is basically a virtual assistant which has some similarities and dissimilarities with chatbots in terms of usage and development. Virtual assistants are much more designed for a personal use, hence it is more like a personal chatbot whereas chatbots-generally are designed to help a business for different functions and tasks. Alexa is developed and designed for users to perform functions on one command, making everyday life easier than ever. Chatbots, on the other hand, is a vast topic. There could be so many different types of bots, each one with different structures. Alexa is a personal assistant according to its potential uses and revolves around a user and its commands. The possibilities with virtual assistant are much more personal rather than professional. There are developments going on to make assistants futuristic and better but chatbot Alexa is still far away. Developers are trying to incorporate artificial intelligence and higher functions to make it more intelligent and human-like. As the world has become more digital, our devices are getting more real and user-oriented. Thus, in the question of Alexa being a chatbot or not. It is basically something in between because it turns out to be both of these terms in an equal sense. Hence, the opportunities in the chatbot development industry are never-ending and you might be curious as to how to build a bot like alexa.creating a bot is not an easy task and requires skilled developers who help you to design something which benefits your business in the future. Here at Relinns, we believe in delivering products that help you the best.
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